HWM Enter and View: Brocklehurst

We visited Brocklehurst Care Home to observe the environment and routine of the venue with a particular focus on how well it supports the dignity of residents. Moreover, we made a plan to speak to residents and carers about their experience in the home, focusing specifically on the care and any treatments provided. We also gave members of staff an opportunity to share their opinions and feedback about the service.

Overall our impressions of the Care Home were good. The facilities, staff and care we observed was all to a good standard. The Care Home was brightly lit, well decorated and friendly staff on arrival and during our inspection.

The resident we conversed with explained that they had a good relationship with the staff and that they felt this allowed them to be 'open' about raising any concerns they had. 

After speaking with staff we recommended that staff progression and training could be improved in the care home. Moreover, review of consistency of care between day and night is needed after numerous issues were raised about the difference in care given from day staff and night staff.