The Blueprint? Combined Enter and View Report: Park House - North View
As the independent health and social care champion for Manchester citizens, HWM is at times the go to organisation when a review of a particular service is required.
HWM conducted an Enter and View visit to Park House in October 2024 and a further Enter and View visit to North View in January 2025. Through qualitative surveys, both reports showcased the patient perspective when it came to their:
- Experience living at Park House
- Knowledge and understanding of their relocation to North View
- Experience of living at North View
- Experience when relocating to North View from Park House
The aforementioned surveys contained 20 or 21 questions, of which 12 were asked at both sites. This report compared these findings and drew conclusions & recommendations directly from them. This report also analyse two additional questions that were raised with patients in North View, specifically asking them to compare their experience at Park House with North View.
HWM were able to conclude:
- A significant increase in the quality of sleep was reported by the respondents at North View
- The quality of food provided at North View is a marked improvement on that offered in Park House.
- Patients reported an overall preference for the environment at North View. This may be evidenced by the reported improvement in the enjoyment of mealtimes reported at North View.
Therefore, the recommendations to follow this were:
- The change from dormitory accommodation to single rooms and its effect upon the quality of sleep should be widely acknowledged by the NHS as a way forward in improving overall patient experience.
- Inhouse preparation of food should be the standard for long stay patients in the NHS.
- When it comes to long stay patients, an environment such as North View should be acknowledged as the blueprint for future care across the NHS
To read the full report, including conclusions and recommendations, follow the link to the report below.
