Enter and View: Seymour Care Home

Overall impression of the visit was satisfactory. We were made to feel very welcome by the staff who appeared to have a positive relationship with residents. There is evidence of ongoing training for staff, satisfactory methods of monitoring the residents’ health conditions and personal needs, and an improved provision of scheduled activities.

The communal areas felt homely and pleasant and we witnessed staff engaging with residents in a number of activities, including dancing and drawing. The toilets and washing facilities which were viewed were clean, well-maintained and easily accessible. All of the residents who we spoke with felt that they were being well looked after. However, we noticed that a number of staff did not have a visible ID badge nor did we see a staff noticeboard with their photos so they are easily identifiable. Some residents became confused during our conversations – we recognise that the home cares for some people living with dementia.

There was a mix of long standing and relatively new staff, where agency carers are needed an effort is made to reuse people who are familiar with the home and residents.