Enter and View: Seymour Care Home

Summary:

• The care home was welcoming and staff seemed to have good rapport with residents.
• There is evidence of ongoing training for staff, robust methods of monitoring the residents’ health conditions and personal needs, and a provision of scheduled activities.
• Some residents reported that available activities could have a wider range and suggested external trips they would enjoy. It is not clear whether they have made these requests to staff, and one resident became confused during our conversation – we recognise that the home cares for some people living with dementia.
• There was a mix of long standing and relatively new staff, where agency carers are needed an effort is made to reuse people who are familiar with the home and residents.
• Although communication regarding resident wellbeing is well handled we identified some issues with communication between staff for other purposes.
• There was evidence of the management team responding to feedback from recent CQC inspection report, including an upcoming schedule of redecoration and building maintenance.